Studio Manager AUBURN, AL, 36830, Auburn

Studio Manager

Full Time • AUBURN, AL, 36830, Auburn
 
Responsible for:
  • Studio growth
  • Studio compliance
  • Team development


  • I am responsible for building a cohesive team
    • Every team member is an Ideal Team Player (ITP)
    • Every team member is bought into the vision 
    • Every team member has clarity on how to perform their role
  • I am responsible for creating clarity
    • Every team member is able to answer the following questions: 
      • Why do we exist?
      • How do we behave?
      • What do we do?
      • How will we succeed?
      • What is most important right now?
      • What part do I play in achieving our vision?
  • I am responsible for over-communicating clarity
    • Empower all team members to be aligned around our vision through effective communication
      • Emails
      • GroupMe
      • Trainings
      • Strategics
      • Studio visits
      • Goal setting
  • I am responsible for reinforcing clarity
    • Promote health and success in my studios through:
      • Hiring 
      • Team meetings
      • Performance reviews
      • Rewards and recognition
      • Employee dismissal




Tasks:

Studio Growth and Team  Development::
  • Bi-Weekly Strategic with COO
  • Create yearly, quarterly, and monthly goals with supporting strategic plans
  • Lead weekly team meeting
    • WIG session
    • Team development
      • Role playing
      • Feedback spaces
      • Education and training
    • Planning and executing marketing events
  • Build a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales)
  • Hiring coaches with the support of the Lead/Head Coach (monthly churns <5%)
  • Lead, monitor, develop, and evaluate the performance of all studio teams
    • Coaches:
      • Closing: 60%+
      • Utilization: 80%+
    • Sales Associates:
      • Booking 2+ intros per shift
      • Closing: 60%+
  • Analyze metric reports to identity and take action on:
    • Studio gaps
    • Individual team member gaps
  • Bi-annual (April/October) performance reviews for:
    • Head coach/Lead Coach (team member review)
    • All Sales Associates (team member review)
  • Lead your team to deliver exceptional customer service

Team Compliance
  • Stay in compliance with our Business Policies guide
  • Create Sales Associate shift schedule to ensure that only 1 SA is on shift for all hours of operation
    • If there is an ASL in studio, ASL may work for 10 hours each week with SA overlap
  • Respond to all relevant emails within 24 hours
  • Meet all deadlines given by your Chief Operating Officer
  • Process all churns, freezes, and upgrades/downgrades within 3 business days of submission
  • Ensure that all class procedures are executed
    • Sign in and station assignment
    • OTBeat system running through the class
    • Class clock started when coach says “treadmills - hit your green start button”
    • Class starts on time - define on time 
    • No members allowed in after the 5 minute mark

Member Experience
  • During each class check in while in studio, SL is out in the lobby:
    • Supporting SAs with check in
    • Welcoming members into the studio using their first names
    • Developing relationships with members through conversations
    • Ensuring that the lobby experience for members is exceptional
 
Compensation: $45,000.00 - $55,000.00 per year




Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.

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Company Benefits & Perks

Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.

Flexible Schedules
Workout for Free
Fitness casual dress-code
Passionate, collaborative work environment