Overview: The Fitness Specialist role is responsible for running all “front of house” fitness
studio operations, with a strong focus on a premier customer experience as well as meeting sales
expectations. The ideal candidate has strong customer service skills and basic sales experience.
The Fitness Specialist is responsible for meeting and exceeding all key performance sales
indicators for the fitness studio, including membership sales and renewals, retail sales,
maximizing workout traffic, and maintaining premium customer experience levels.
Job Duties Include:
1. Maintains accurate records using established OTF sales systems.
2. Responsible for conducting a minimum of 40 calls per shift to prospective members,
scheduling at least 4 appointments daily, and generating 10 self generated leads daily.
3. Complete all shift duties & cleaning tasks according to the daily checklist
4. Maintains an organized and clean lobby/front desk area
5. Responsible for processing accurate credit card transactions
6. Follow up and follow through activities with all prospective clients
7. Works closely with Coaches to ensure that processes are fulfilled
8. Responsible for attending and participating in all relative OTF training programs
9. Attend weekly team meeting &one marketing event per quarter
10. Handle & resolve client account concerns/questions
1. Excellent customer service skills
2. Previous sales experience with strong sales skills (experience working in a quota bearing
role highly preferred)
3. Solid verbal and written communication skills required
4. Able to multi-task and excel in a busy work environment
5. Functional computer skills required – MS Office programs (Word, Excel), internet,
computer program software use
6. Health and fitness minded required
7. High school diploma required
8. Flexible to work mornings, afternoons, evenings and weekend hours as needed
Reporting Structure: Studio Leader
Performance appraisal: 30 Day, 60 Day, 90 Day, and then bi-annually
Compensation: Hourly + commission (see compensation plan for details)
Jobs That Make a Real Difference
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
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